Frequently Asked Questions
I know! The High Co sounds too good to be true. But we are 100% legit and 420% committed to putting a smile on your dial. So please take a look here at our most frequently asked questions and we’ll take care of the rest.
THC is a locally grown online boutique dedicated to personally putting in all the coughs, sweat and tears to ensure that we offer you only the best quality international and local smokewear. We support local brands and contribute a portion of our sales and a larger portion of our time to making legalisation a reality in South Africa.
Spend R1000 or more and you will receive free delivery to your door.
Don’t worry… there won’t be any hippies in a smoking Beetle pulling up outside your workplace to deliver your order. It will be discreetly and securely packaged, then delivered by a professional courier company to you. There will be absolutely no mention of the contents or who it’s from. For real, we’re so pro that many of our clients just have their orders delivered to their work address.
It’s nice and easy lemon hazy. See something you like, add it to your Cart and when done choosing all your nice new smokewear you just convienently proceed to the Checkout page. You will be able to easily pay by:
– Credit card (including Mastercard and VISA branded debit cards) via our secure online payment facility. The name of the transaction will not reflect as “The High Co”, “THC” or anything of this nature, so no awkward statement questions.
or
– EFT/Deposit, which will automatically E-mail you our banking details and the reference for your order which you can then EFT or do an ATM/bank deposit for. Please note that some EFT’s can take a few days to clear. So please be patient and we’ll let you know as soon as the payment reflects on our end.
We do not offer Cash on Delivery… yet.
Delivery is automatically calculated at checkout. Prices are directly from the courier.
Free Delivery – Spend R1000 or more and you will receive free delivery to your door.
2 – 3 Day Courier from when we receive your order payment. Great for urgent or small item orders. This is for deliveries in cities and DBN/JHB/CPT urban areas. Non central areas may take a day or two longer.
Due to the local postal service’s constant strikes, long queues, being offline, over pricing, lack of accountability, frequent breakages/losses and generally being insane in the membrane, we cannot in good conscience send any order by the South African Post Office.
Just drop us a quick message on WhatsApp, Facebook, contact form or [email protected] and we’ll get back to you chop chop.
We don’t do please call me‘s, faxes or phone calls.
Our hours are highly irregular, as the quest for the best smokeware in the world takes us far and wide at any hour on any day.
Between 9AM and 4:20PM on weekdays is when you’re most likely to get a hold of us. Our online store is open 24/7/365 but we don’t really reply to queries on weekends or public holidays. We’ll always do our best to get back to you the next working day though.
Every care is taken to ensure that your order arrives on time and intact. Should the courier hit a bump along the way and your order arrives broken, we will replace it at minimum inconvenience to you.
Should you however place an order without checking for any compatibility issues or that the item will perform to you expectations, we will not be able to refund or replace the used items. If you are uncertain about any aspect of your purchase, please contact us first as we will gladly assist you in order to ensure that your are fully satisfied.
I’m insulted that you ask. Seriously though, we only stock original products that meet our personally high standards.
You can count on THC for genuine top shelf products.
Trust us. We know how disappointing it is to purchase some amazeballs new glass, only to hear the broken pieces jingling before you’ve even opened the packaging. Or worse yet, your order not arriving at all. This is why we take every care to ensure that your fragile purchase is generously bubble wrapped and packed in one of our custom made double thick boxes. While also using a professional courier company.
In the very unlikely event that your glass is Dead on Arrival or your order goers missing, please notify us straight away and we’ll replace it at no additional cost or inconvenience to you. With great glass comes great responsibility though. We therefore reasonably can’t offer any warranty beyond delivering your super duper new glass into your hands.
Yes, we know. The laws in South Africa are in transition. As it stands though we do not deal weed or refer on any level.
Please do not ask where to score… when the day comes we will gladly hook you up with whatever dank floats your boat.
The short answer is “No”.
Yes. We do offer bongs, blunts and more at wholesale to your door. You can apply for a wholesale account here.
We are not involved with licensing. So please don’t ask us to help you with this.
Any queries regarding licenses are automatically deleted and will be blocked from contacting us again.
We are practically run off our feet finding you the dankest gear and supporting the legalization work of Fields of Green for ALL. Although we’ve spent the last 6 years giving us much our time as possible away for free, the volume and nature of queries has evolved into a full time job of its own.
So we will be more than glad to consult with you regarding just about any query you have, but this will be subject to an upfront consultation fee of R 2,000 per hour. Half of which will be donated by us to Fields of Green for ALL.
Yes, we will 420% give you free products to review or promote. But there are some T, H & C’s. So here’s how it works.
- Order and pay for the products online up to R1000.
- Drop us a mail that you will be promoting them.
- We will then send you a 10% coupon code for your followers to use on the products. The code never expires, but is limited to one use per customer.
- Once we have received 50 successful orders using the coupon code you will receive a full refund up to R1000.
You can do this as many time as you like and it ensures an equal exchange of energy. We will be over the moon to work with genuine content creators:)
Please note that complete strangers and inflated “influencers” asking for straight up free stuff can expect a blunt reply.
This could be because you live in the sticks or that the courier company does not have your street postal code listed.
Please drop us a mail or whatsapp with your street postal code and we’ll take a look at whether we can make the delivery happen.
Simply sign up as an affiliate and receive a 5% sales commission on every successful online referral.
You will be able to easily refer clients to our site with your unique code and conveniently keep track of your commission, while we handle all of the rest. As an affiliate you will also be permitted to use our logo and product images for these referrals. So join now to start earning.
Please note that we will make payout EFT’s to you within one week of your email request. Payouts will only be made when your commissions total reaches over R2000.
You can email
or WhatsApp
081 747 2801
Please note that we do not answer phone calls.
It turns out that if the courier company damages or loses your package. They still charge you for it.
This means that they do not refund their courier fees and only refund us about half of what you paid for your order.
We can replace your order with the same or other equivalent value items and have it delivered at no extra cost to you. As they do not charge an additional delivery cost for replacements. Weird hey?! I know.
If you ask for a refund, we are unfortunately unable to refund you the courier fee due to the courier’s policy on this. We will however refund you the full price of the items you ordered.
We do sell boxes of rolling papers and offer a 25% bulk discount on orders over R5,000.
Orders of only a few boxes unfortunately don’t qualify for a discount.
