/FAQ
FAQ 2017-04-12T14:25:33+00:00

THC is a locally grown online boutique dedicated to personally putting in all the coughs, sweat and tears to ensure that we offer you only the best quality international and local smokewear. We support local brands and contribute a portion of our sales and a larger portion of our time to making legalisation a reality in South Africa.

It’s super simple. Spend R420 or more and your discreetly packaged order will be delivered to your door anywhere in South Africa… for mahala! No hidden T’s & C’s or any of that bull.

Don’t worry… there won’t be any hippies in a smoking Beetle pulling up outside your workplace to deliver your order. It will be discreetly and securely packaged, then delivered by a professional courier company to you. There will be absolutely no mention of the contents or who it’s from. For real, we’re so pro that many of our clients just have their orders delivered to their work address.

It’s nice and easy lemon hazy. See something you like, add it to your Cart and when done choosing all your nice new smokewear you just convienently proceed to the Checkout page. You will be able to easily pay by:

Credit card (including Mastercard and VISA branded debit cards) via our secure online payment facility. The name of the transaction will not reflect as “The High Co”, “THC” or anything of this nature, so no awkward statement questions.

or

EFT/Deposit, which will automatically E-mail you our banking details and the reference for your order which you can then EFT or do an ATM/bank deposit for.

We do not offer Cash on Delivery… yet.

Just a couple of days or even quicker.

Regular Delivery (R75) will happen within 4 working days from when we receive your order payment. Although 9 out of 10 orders are delivered within just 2 working days.
Speed Delivery (R150) will happen within just 2 working days guaranteed from when we receive your order payment. This is when we drop everything to make sure that your order is our number one priority with the fastest possible shipping.

Please remember though that either option may take a few days longer if you live in the sticks.

Due to the local postal service’s constant strikes, long queues, being offline, over pricing, lack of accountability, frequent breakages/losses and generally being insane in the membrane, we cannot in good conscience send any order by the South African Post Office.

There is no physical walk in store, it is all purely online with highly irregular hours in between being sucked into the Matrix. No driving, parking or queuing required by you though. Just conveniently go online wherever you are, buy some shweet smokeware and we’ll take care of the rest.

Just drop us a quick message on WhatsApp, Facebook, contact form or info@thehighco.co.za and we’ll get back to you chop chop.
We don’t do please call me‘s, faxes or phone calls.

Our hours are highly irregular, as the quest for the best smokeware in the world takes us far and wide at any hour on any day.

Between 9AM and 4:20PM on weekdays is when you’re most likely to get a hold of us, but we strive to assist you as soon as possible day or night.

Every care is taken to ensure that your order arrives on time and intact. Should the courier hit a bump along the way and your order arrives broken, we will replace it at minimum inconvenience to you.
Should you however place an order without checking for any compatibility issues or that the item will perform to you expectations, we will not be able to refund or replace the used items. If you are uncertain about any aspect of your purchase, please contact us first as we will gladly assist you in order to ensure that your are fully satisfied.

I’m insulted that you ask. Seriously though, we only stock original products that meet our personally high standards.
You can count on THC for genuine top shelf products.

Trust us. We know how disappointing it is to purchase some amazeballs new glass, only to hear the broken pieces jingling before you’ve even opened the packaging. This is why we take every care to ensure that your fragile purchase is generously bubble wrapped and packed in one of our custom made double thick boxes. 99.9% of orders are delivered perfectly.

In the very unlikely event that your glass is Dead on Arrival, pleasenotify us straight away about the break and we’ll replace it at no additional cost or inconvenience to you. With great glass comes great responsibility though. We therefore reasonably can’t offer any warranty beyond delivering your super duper new glass into your hands.

Yes, we know. The laws in South Africa are in transition. As it stands though we do not deal or refer on any level.
Please do not ask where to score… when the day comes we will gladly hook you up with whatever dank floats your boat.